Privacy Policy

Welcome to UrbanNest Rentals ("UrbanNest," "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, services, and platform (collectively, the "Services"). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect depend on your interaction with us and are categorized as follows:

A. Information You Provide to Us Directly

Account Registration: When you create an account, we collect your full name, email address, phone number, and a password.
User Profile: You may choose to provide additional information for your profile, such as a profile picture, your current address, and other personal details to enhance your experience.
Rental Applications: When you apply for a property, we collect detailed personal information necessary for tenant screening, including your date of birth, Social Security Number (or equivalent), rental history, employment history, income verification documents (like pay stubs or bank statements), and personal references.
Communications: If you contact us directly via email, our contact form, or customer support channels, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Payment Information: For services that require payment, such as application fees or rent payments processed through our portal, we collect payment information, such as your credit card number or bank account details. This information is processed by our third-party payment processors, and we do not store full credit card numbers on our servers.

B. Information We Collect Automatically

Log and Usage Data: Like most websites, we automatically collect information that your browser sends whenever you visit our website. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please see Section 5 below.
Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain our Service: To create and manage your account, process rental applications, facilitate communication between you and property owners, and enable online rent payments.
To Improve and Personalize our Service: To understand how users interact with our platform, to personalize content and property recommendations, and to develop new features and functionality.
For Tenant Screening: To share with property owners and third-party screening services to conduct credit checks, background checks, and verify your rental and employment history. This is done only with your explicit consent during the application process.
To Communicate with You: To send you service-related communications, such as account verification, application status updates, security alerts, and support messages. We may also send you marketing communications, from which you can opt-out at any time.
For Safety and Security: To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. To verify your identity and enforce our Terms and Conditions.
For Legal and Compliance Reasons: To comply with applicable laws, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. How We Share and Disclose Information

We do not sell your personal information. We may share your information in the following circumstances:

With Property Owners/Managers: When you submit a rental application for a specific property, we share your application information with the respective property owner or manager for their review and decision-making process.
With Third-Party Service Providers: We work with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, background and credit checks, data analytics, email delivery, and hosting services. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
For Legal Reasons: We may disclose your information if we believe it's required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (i) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (ii) enforce our agreements with you, (iii) investigate and defend ourselves against any third-party claims or allegations, or (iv) protect the security or integrity of our Service.
With Your Consent: We may share your information with other parties when we have your explicit consent to do so.

4. Data Security

We use a combination of technical, administrative, and physical security controls to protect your data from unauthorized access, use, or disclosure. We use encryption (such as SSL/TLS) to protect sensitive information transmitted online. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Your Choices

We use cookies and similar technologies to help us operate our Services, enhance your experience, and understand usage. You have choices regarding the use of cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

6. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Access: The right to access the personal information we hold about you.
Correction: The right to request that we correct any inaccurate personal information we hold about you.
Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You may opt out of receiving promotional communications from us by following the unsubscribe link or instructions provided in any email we send.

You can typically access and update your account information directly through your profile settings. For other requests, please contact us using the information provided below.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at:

UrbanNest Rentals
Attn: Privacy Officer
Email: [email protected]